Property Assistant

Responsibilites & Duties 


An excellent career opportunity has arisen for an Property Assistant at one of the North West’s leading, multi award winning and fast growing property management companies. The Property Assistant will join the Property Team in Manchester which provides an exciting opportunity to begin a career in Property Management in a fast-paced and dynamic environment. 


Before considering applying for this role please ensure you satisfy our minimal applicant criteria:

* Must be resilient and comfortable with difficult call and complaints

The Property Assistant will support the team in the delivery of exceptional property management services to residential buildings for a portfolio of approximately 1200 units, in accordance with RICs and ARMA-Q. To act as the first line for all customer contact in a fast-paced and reactive environment, ensuring a first-class experience.


Responsibilities:


Typical responsibilities will include:


       To act as the first line for all customers, dealing with emails and telephone calls calmly and confidently.


*         To support residents on noise and ASB complaints, liaising with third parties as required.


*         To co-ordinate the processing of insurance claims in a timely manner.


*         To effectively manage the site service maintenance schedule.


*         To ensure sites meet with key regulations, for example ARMA-Q, RICs and H&S requirements.


*         To effectively manage all utility providers and associated processes.


*         To capture accurate and up to date information on QUBE (the property management software) from any customer contact, service delivery and works.  To take full ownership for ensuring the system is accurate and up to date at all times.


*         To ensure the Property Manager and Senior Property Manager are adequately prepared for any customer meetings and Annual General Meetings, attending when necessary.


*         To manage all works and spends in line with budget, maintaining close oversight and control.


*        To support the team and clients with Finance activities, including administrative support for debt recovery, fielding supplier invoice queries and invoice coding.


Skills and Experience Required


*         Resilient and comfortable with difficult calls and complaints


*        Ability to remain calm under pressure


*        Significant Customer Service experience


*        Residential property management experience is hugely advantageous, but not essential


*         Foundation level IRPM exam, or willingness to work towards


*         Customer focused


*         Positive and can do attitude


*        Organised and motivated


*        Diligent and hardworking


 


urbanbubble requires people who are professional, hardworking, innovative, passionate; who are effective in their roles and who truly engage with the customer.


We are an equal opportunity employer, and invite disabled applicants to contact us to identify any additional support you may need during the recruitment process.