Front of House - Bath (Night Shifts)

Purpose of the role:

To ensure that all Front of House services are carried out to a high standard and are delivered timely, accurately and in a cost effective manner.   To act as the face of Spring Wharf with residents and visitors, displaying professionalism and genuine care for the property.  

Spring Wharf is a brand new building! We have 4 positions available:

Working hours 7.30 pm - 7.30 am - 12 hour shifts  which will include working Bank Holidays, Saturdays and Sundays on a Rota of 4 days on 4 days off 


General Responsibilities
•      To be available to residents at all times. When carrying out duties away from the desk, ensure that they are available by phone. (the contact
        number to be displayed on the front desk).
•      To rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas).
•      To pro-actively deal with any maintenance and problems identified. To fix, repair, maintain or clean any area or problem if able to do so.
•      Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail
       in line with the company procedure. 
•      To provide utility meter reading for all properties as and when required. 
•      To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make
       follow-on staff aware of any forthcoming events.
•      To manage car parking to ensure everything runs smoothly. 
•      Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company
•      To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and

Handling General Enquiries
•      To handle general enquiries, queries and complaints from residents.  
•      To ensure accurate enquiry data is input onto the property management software in a timely manner.  
•      To respond to maintenance requests and arranging for works to be carried out. 

Monitor CCTV / Visitor Screening
•      To monitor CCTV and alarm systems at all times during shift.  
•      To check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any
        suspicious/unusual behaviour, calling the police if necessary.

Building Patrol / Safety Checks 
•      To carry out regular building and safety checks to ensure the working order and condition of: lighting, heating, fire control system, alarm and
       smoke ventilation, lifts, water tanks and pumps, doors, windows, gates, access control and security.

Assist the customer liaison team with any other reasonable duties as requested such as:
•      Booking and attending viewings/inspections/appointments and responding with constructive feedback, where necessary.
•      Coordinating and managing the maintenance team.
•      Arrangement of furniture and layout of residents’ lounge and other communal areas in preparation for organised events.
•      Responding to any online enquiries.

Critical skills required:      

•      Excellent communication and listening skills.
•      Problem solving ability.
•      Strong time management and organisational skills.
•      Ability to work independently and on own initiative, yet follow instruction and procedure as required.
•      Crisis management skills.
•      Attention to detail.
•      High standards in cleanliness.

Critical knowledge required:      
•      Knowledge of all systems, facilities and equipment onsite and a basic understanding of how to test and maintain them.
•      Health and Safety.

Essential Qualifications required:      
•      Good basic level of education.

Desirable Qualifications required:  
•      ARLA (Association of Residential Letting Agents)
•      First Aid
•      Health & Safety
•      Lifting and Manual Handling

Desirable Experience required:
•      Responsibility for the service, cleaning and maintenance of a residential property, hotel, leisure complex or place of work. 
•      Customer service, including dealing with difficult situations.
•      Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking

•      Positive.
•      Keen to help others and do a good job.
•      Professional.
•      Proactive.

urbanbubble requires people who are professional, hard working, innovative, passionate; who are effective in their roles and who truly engage with the customer.

We are an equal opportunity employer, and invite disabled applicants to contact us to identify any additional support you may need during the recruitment process.

Date of description:      September 2018